Shipping

Faston shipping boxes

Countries Delivery

Europe 🇪🇺: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Extra-Europe 🌎: for shipments outside of Europe, please contact us before purchasing products so that we can evaluate and handle your request in the best way.

TAXES AND DUTIES

For orders to the European Union (EU), Norway, Switzerland and the United Kingdom, prices include VAT. All countries within the European Union are shipped to on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price displayed at checkout.

DELIVERY TIMES & costs

Free Standard Delivery - All Europe
On orders over 100€ (Estimated Delivery Time: 5-7 working days)


Italy 🇮🇹:

  • Standard Delivery
    7€ (Estimated Delivery Time: 4-6 working days)
  • Quick Delivery
    10€ (Estimated Delivery Time: 2-3 working days)

Europe 🇪🇺:

  • Standard Delivery
    10€ (Estimated Delivery Time: 5-7 working days)
  • Quick Delivery
    15€ (Estimated Delivery Time: 2-3 working days)

Uncollected Items

Shipping costs will not be refunded for uncollected items.

returns

We hope you are completely satisfied with your products, but if you do need to return them, you have 30 days from the day of purchase to make a return. All returns items must be as new and include all original tags and product packaging. Returns are free.

General Terms: Use the shipping method of your choice when returning items to us. FASTON-INDUSTRIES is not responsible for any damage or loss of returned packages. We suggest you insure any package you return through the carrier. Keep your tracking number until your refund has been processed.

Credit card refunds will be made to the card used for the original purchase. Paypal refunds are credited to the Paypal account.

Shipping of incorrect items: If we have delivered the wrong item to you, please contact us before proceeding with the return.

warranty

FASTON-INDUSTRIES warrants that all our products are fit for their intended use and free of manufacturing defects in material or faults due to poor workmanship. If you experience that your product is delivered with, or has developed a fault, please email us before returning any goods in order to avoid unnecessary postage fees.

If normal use of the product seems to you to damage and consume the product too quickly, please contact us or send us an email with as many details as you can provide.

FAQ


What is the status of my order?

The shipping status of your order can be checked with tracking ID you receive in your shipping confirmation email.


Do I have to pay extra duties and taxes?

For orders to the European Union (EU), Norway, Switzerland and the United Kingdom, prices include VAT. All countries within the European Union are shipped to on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price displayed at checkout.

Orders to countries outside the European Union (EU), Norway, Switzerland and the United Kingdom may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. On orders to countries outside of the EU, Norway, Switzerland and the United Kingdom we cannot predict what your particular charges may be. These additional charges must be rendered by you in order for your package to clear customs. Please contact your local customs office for more information.


Where are you shipping from?

All orders are processed within two business days at FASTON-INDUSTRIES's warehouse in Italy in Europe. We operate Monday to Friday and not on public holidays. A preliminary confirmation will be sent to you by email when your order is placed. Once your package is shipped we will send you an email with final confirmation.

FASTON-INDUSTRIES delivers within select countries in Europe.

Due to courier restrictions and the risk of credit card fraud we cannot deliver to PO Boxes. If you wish to send products to more than one address, please place one order for each address.

EU orders are shipped with UPS, DHL and DPD.


How can I cancel my order?


If you want to cancel an order, you can do this by sending an email to info@faston-industries.com.

Please state the order number found in your order confirmation and what items you wish to cancel. If the order has already been sent to you, you can still cancel the order within 14 days after the delivery. Note that in such cases shipping costs will not be refunded. You will at your own expense ship the items back to us. Naturally, the returned items must be in perfect conditions.